Return & Exchange Policy

At Oplix, we strive to ensure customer satisfaction. Therefore, we offer a flexible return and exchange policy under the following terms:

First: Returns

• Customers have the right to request a return within 7 days from the date of receiving the product.

• The product must be:

  • In its original condition

  • Unused

  • In its original packaging with all accessories included

• If there is a manufacturing defect or an error in the order, the store will cover the shipping costs.

• If the customer wishes to return the product without any defect, the customer will bear the shipping fees.

Second: Exchanges

• Products can be exchanged within 7 days from the date of receipt.

• شروط exchange requirements:

  • The product must be unused

  • The original packaging must be intact

• Exchanges are accepted in the following cases:

  • Manufacturing defect

  • Receiving a different product than ordered

Third: Non-returnable Products

• Products that have been used or damaged due to misuse

• Products that have been opened and used in a way that affects their resale value

Fourth: Request Process

• Return or exchange requests can be submitted via:

  • Customer service WhatsApp: 966531055576

  • Email: info@oplix.co

• The following must be provided:

  • Order number

  • Product photo (in case of an issue)

Fifth: Refunds

• Refunds are processed within 5–10 business days after receiving and inspecting the product

• Refunds are issued through the same payment method (some payment gateways may deduct fees up to 15%)